Privacy Policy

Privacy and Cookie Policy
The Social Prescription
ABN: 61 249 878 937
Website: https://thesocialprescription.com.au
Effective Date: April 26th, 2025

1. Overview

The Social Prescription (“we”, “our”, “us”) is committed to safeguarding the privacy of individuals who interact with our website, thesocialprescription.com.au. This Privacy and Cookie Policy explains how we collect, use, disclose, store, and protect your personal information and how we use cookies and similar technologies.

We comply with the Privacy Act 1988, including the Australian Privacy Principles (APPs), and strive to ensure transparency, accountability, and control over your data.

2. What Personal Information We Collect

We collect the following types of personal information:

  • Directly Provided Information:

    • Name

    • Email address

    • Phone number (if provided)

    • Organisation (if applicable)

    • Any other personal information included in your message when submitting forms

  • Automatically Collected Information (via cookies and analytics):

    • IP address

    • Browser type and version

    • Operating system

    • Referring websites

    • Pages visited and time spent on each page

    • Device type and identifiers

3. How We Collect Information

We collect personal information through:

  • Newsletter subscription forms

  • General contact forms

  • Event and training enquiry forms

  • Interaction with our website and digital content

  • Embedded third-party platforms such as Spotify and YouTube

  • Cookies and analytics tools (e.g. Google Analytics)

4. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support

  • Deliver relevant newsletters (only if you subscribe)

  • Provide information about events or training packages (when requested)

  • Improve website functionality and user experience

  • Monitor and analyse website traffic via Google Analytics

  • Display media content through Spotify and YouTube

You will only receive communication if:

  • You have opted into our newsletter; or

  • You submit an enquiry related to general questions, events, or training

5. Data Disclosure

We do not sell, rent, or trade your personal information.

We may disclose your information:

  • To service providers who support our website and email delivery (under strict confidentiality agreements)

  • If legally required (e.g., under a court order or to comply with legal obligations)

All disclosures are compliant with the Australian Privacy Principles.

6. Data Storage and Hosting

All data is securely stored on servers located in Australia. We take reasonable steps to:

  • Protect your data from misuse, loss, and unauthorised access

  • Secure access to stored data via encryption, access control, and regular security updates

7. Data Retention and Your Rights

We keep personal information only for as long as necessary. You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw your consent at any time

  • Request deletion of your personal data

To make any such request, contact us at:

socialprescription@thesocialprescription.com.au

or write to us at:

PO Box 3151,

Melbourne St,

North Adelaide,

SA 5006

Upon request, all personal data will be permanently deleted from our records.

8. Cookies and Similar Technologies

We use cookies and similar technologies on our website to:

  • Understand how visitors use the site (via Google Analytics)

  • Improve functionality and performance

  • Integrate third-party content (e.g., Spotify for podcasts, YouTube for video content)

What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over time.

Types of cookies we use:

  • Essential Cookies – Necessary for core website functionality

  • Performance Cookies – Collect anonymous data on how visitors use the site

  • Third-Party Cookies – Set by external services like Google, Spotify, and YouTube

Managing cookies

You can control and/or delete cookies as you wish:

Note: Blocking certain cookies may affect the functionality of the website.

9. Third-Party Services

We use the following third-party services:

  • Google Analytics – Collects anonymised usage data for site improvement

  • Spotify – Embedded podcast player; may set its own cookies

  • YouTube – Embedded videos; may set cookies and collect usage data

We do not control these third parties. Please refer to their respective privacy policies for details.

10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. The most current version will always be available on our website with the “Effective Date” at the top of the page. Continued use of our site after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about this policy or how your data is handled, contact us at:

The Social Prescription

socialprescription@thesocialprescription.com.au

PO Box 3151

Melbourne St,

North Adelaide,

SA 5006